Our Returns Policy and Process

Return your items quickly and easily!

Options:

HIGHSTREET STORE

• You can return your order at the store of your choice.
• Present the items you wish to return with all their tags and your purchase receipt (you can bring it printed or digital).
• Request your receipt at the following email: atencionaclientes@highstreet.com.mx. Please note that if you cannot go to the store, a person of your choice can do so on your behalf.
• The return of your garment at the store will be refunded as an electronic gift card with no expiration date, exclusive to any physical store.

DROP-OFF POINT

Follow these simple steps:

1. Repackage the item you wish to return.
2. Log in to our returns portal. You will need your order number and email address.
3. Once your return is processed, print your label and attach it to your package.
4. Ready, Babe! Drop off your package at any FedEx office and make sure to keep the shipping receipt.
5. You can track the status of your return. You will receive an email once the returned item reaches us.

Remember that you have a 7-day period from the date you receive your return label to take it to the drop-off point; after this time, you will not be able to make the return.

These are the options for returning your merchandise:

• To return an item purchased on www.highstreet.com.mx, you have 30 calendar days (starting from the date you receive your order) to return it for free.
• All returns undergo quality control; items must be returned in new and unused condition. It is essential that they have not suffered substantial, irreparable, or severe damage.
• The product must retain all its original tags and, if possible, be returned in its original packaging.
• Items returned with obvious signs of use (makeup, deodorant, perfume, or similar product stains) may be rejected and returned, incurring shipping costs.
• For hygiene reasons, garments such as bodysuits cannot be returned or exchanged.
• If a discount was applied to the returned garment, that will be the respected total.
• No refunds will be granted if they do not comply with our return policy.

• Yes, you have 30 days from the delivery date of your order to make any changes or returns. You can change the size, color, or if you prefer, exchange it for another item available on our website.

• We are not responsible for any returned packages that may be lost or stolen in transit. Please keep your proof of postage and/or return tracking number.

• If you no longer have the original packaging, you can return your order in any other, as long as it is not transparent, is waterproof, and is well-sealed to prevent the loss of items.

• If you want to modify or cancel your return request, please contact us so we can manage it.
• If you decide not to return an item marked in the request, you won't have to do anything, as only the items received at our facilities will be refunded.

• It can take up to 10 days from the date of your return for your package to be returned to our warehouse and processed.
• Once your return is received, the next step is for us to inspect the items. Once the inspection is complete, the refund will be processed. The funds should appear on your bank statement within 7 business days (the time depends on your card issuer).
• We will make sure to keep you informed as soon as your package arrives at our warehouse and again when your refund has been processed in the case of a return, or when your new package has been shipped in the case of an exchange.

• You have 30 days from the delivery date of your package to return your item. Contact us for the necessary information for the correct shipment of your items.
• HIGH STREET does not cover or refund return shipping costs on international orders.
• For international returns, you can use the parcel service of your choice, make sure it has shipping guarantee to Mexico. Do not send the package without obtaining a shipping receipt as you will need it as proof of return.
• Once we have received the shipping package at our facilities and it is approved, we will proceed with the refund.