How do refunds work?

If you have already started your refund process, once we receive the items at our facilities, the review process will be carried out, and once approved, you will receive a confirmation email with your refund slip indicating that the amount will be credited in the next few days.

The refund time for a credit card and/or a PayPal account always depends on your banking institution.

  • Once the return is approved, if your purchase was made using a credit/debit card or PayPal, you will receive the refund via the same payment method used for your purchase.
  • If your purchase was made using cash payment at OXXO branches, convenience stores, or bank deposits through Mercado Pago and Kueski Pay (if your purchase has already been fully paid), or by transfer, the refund will be issued via a unique electronic VOUCHER valid for our website www.highstreet.com.mx
  • If you used an e-gift card or an electronic voucher to purchase your items, your balance will be returned to your e-gift card or electronic voucher.

  • No, HIGH STREET e-gift cards and e-coupons do not expire and can be used as cash exclusively at our online store.

  • The refunded amount will return to the e-gift card that was used; any remaining balance will be returned to your other form of payment.

  • We do our best to ensure your refund is processed as soon as possible. In some cases, it can take up to 10 days for us to process it, plus your bank's processing time, which can take up to 7 days.
  • For some banks and credit cards, your refund may appear on the same date as the original purchase, and sometimes, it may show up as the same transaction.
  • If you paid via PayPal, it can take up to 48 hours from the time you receive the refund confirmation email for it to appear in your account. If your bank account is linked to your PayPal account, it may take up to 14 additional days to reflect in your account. This is due to PayPal's processing times.
  • Please wait for the 14-day period to elapse before contacting us if you have not yet received your refund. If 14 days have passed and we have not contacted you, we will investigate it as soon as possible. Please help us by going to the "Contact Us" section and completing the following information:
  1. Your name
  2. Your order number
  3. Name and code of the products you returned
  4. A photo of the shipping receipt

  • Contact our Customer Support team and we will help you solve the problem as soon as possible.

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