Frequently Asked Questions

• Track your order here
• Once you complete your purchase, you will receive an email with your order confirmation, where you will find your order number.
• If you do NOT receive your email, we recommend checking your spam folder. You can also check your order at the top of the page by accessing your account in the orders section. When your order leaves our warehouse, you will receive a second email, a shipping confirmation with your tracking number, which will link you to the shipping carrier. Your order is on its way, and you will be able to track your order at all times.
• Orders can only be tracked after they have been shipped.

• Once your payment is authorized and verified, we will work to dispatch your order as soon as possible.
• All orders are subject to a processing time that is independent of the time it takes for a shipment to reach its destination once the respective carrier has picked it up from our warehouse.
• This processing time does not include weekends or holidays.

• Credit/debit card: You can make your purchase with the card of your choice, whether Visa, Mastercard or American Express, by simply filling in the corresponding information when making your payment.
• PayPal: To finalize the order, we will redirect you to PayPal to securely complete your purchase.
• Bank transfer (SPEI): How? Prepare your cart and choose Bank transfer as your payment method. Upon order confirmation, you will receive an email with the recipient's CLABE. Your payment will be processed securely and instantly via electronic transfer.
• OXXO PAY: When you select cash payment with OXXO PAY, you will receive an email with a 14-digit reference. There is no need to print it, and payment notification is in real time. You can make the payment at any OXXO store. Please note that you have 3 days to make the payment. After this time, if payment is not made, the order will be automatically cancelled. In case of a returned order, the amount will be refunded via a valid online coupon that you can use on our online store.
• KUESKI PAY: Kueski Pay is a digital payment method for your online purchases that securely processes your payment and gives you the opportunity to purchase products and pay in installments with a very low interest rate according to the requested term, without the need for a credit card.
• APLAZO: Aplazo is a financing platform for online purchases that allows you to divide the payment of your purchases into 5 bi-weekly installments. Best of all, you don't need a credit card. You can receive your purchase immediately without having to pay everything at once.

Your card may be declined for one of the following reasons:

• The card limit may have been reached: Check with your bank that the card has not exceeded the allowed amount for purchases.
• Some of the entered information may be incorrect: Check that you have correctly filled in all the required fields.

• You can find the size guide in the information and description of any product you select. We also share it with you here, so you can be sure of the size you need, Babe.

• Don't worry, Babe, check the shipping option you selected, the order cutoff times, and the date we told you it would be delivered. If it's before the recommended shipping date and you received your tracking email, then it's on its way.
• Make sure to track it and confirm that there are no exceptions or that your destination is not an extended area.
• If your shipping date has passed, contact us here or by any other means, and have your order number ready; we will gladly locate your package.
• Standard Shipping (3 to 7 business days): If your tracking shows a failed delivery attempt, another delivery attempt will be made. If there's an exception during the process due to missing information, contact us and we'll gladly help you file a report.
• Express Shipping (1 to 3 business days): If your package is on its way and you are not available to receive it, they will attempt delivery again on the next business day. If they don't contact you to inform you of this, you can see the notification with your tracking number.
• Next-Day Shipping (1 business day): Once your order is confirmed, you should receive it within one day. If you made your purchase from Monday to Friday before 4:00 pm and did not receive it within the indicated timeframe, contact us by call or WhatsApp at 33 2834 1709 / 33 3191 7648. We will be happy to help you.
• In-Store Pickup (3 to 5 business days): If the delivery time has passed and you have not received a 'Received in Store' email, it means there is a delay. Contact us to expedite it and confirm the delivery day with the branch you selected.
• 2-Hour Delivery (Guadalajara Metropolitan Area exclusive): Once your order is confirmed, you should receive it within a maximum of 2 hours. If you made your purchase between 11:00 am and 5:00 pm from Monday to Friday and did not receive it, contact us by call or WhatsApp at 33 2834 1709 / 33 3191 7648. We will be happy to help you.

• As soon as you place your order, it will begin processing in our warehouse—we know you need it fast, babe! Unfortunately, this means that we will not be able to make any changes.
• You will need to place another order and request the cancellation of the unwanted order/product with the help of our Customer Service team. We will monitor the cancellation and refund process.

Return your items quickly and easily!

Options:

HIGHSTREET STORE

• You can return your order at the store of your choice.
• Present the items you wish to return with all their tags and your purchase receipt (you can bring it printed or digital).
• Request your receipt at the following email: atencionaclientes@highstreet.com.mx. Please note that if you cannot go to the store, a person of your choice can do so on your behalf.
• The return of your garment at the store will be refunded as an electronic gift card with no expiration date, exclusive to any physical store.

DROP-OFF POINT

Follow these simple steps:

1. Repackage the item you wish to return.
2. Log in to our returns portal. You will need your order number and email address.
3. Once your return is processed, print your label and attach it to your package.
4. Ready, Babe! Drop off your package at any FedEx office and make sure to keep the shipping receipt.
5. You can track the status of your return. You will receive an email once the returned item reaches us.

Remember that you have a 7-day period from the date you receive your return label to take it to the drop-off point; after this time, you will not be able to make the return.

• If part of your order is missing, it may have been shipped in more than one package and is still on its way. This is likely the case if you placed a large order. If so, you would have received an email or WhatsApp notification about a split shipment.
• Our products sell out very quickly, which could be the situation. If you have not received a notification email, please contact us as soon as possible, and we will be ready to provide a solution as soon as possible.

Babe! We are sorry you received an incorrect or defective item. To provide a quick solution, please send us an email or WhatsApp message with the following information:

• Order number
• Product name and code (you can find it in your order confirmation email)
• Image of the defect-failure / incorrect item

Our advertised products generally sell out very quickly, so they may no longer be available. But please contact our Customer Service team. They will be able to confirm this or certainly give you many more options and a quick solution.